Privacy policy

PRIVACY POLICY

Last updated: October 29, 2025

Overview

Towtbest (“we”, “us”, or “our”) operates this store and website, including all related information, content, features, tools, products, and services (the “Services”). Towtbest is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from the Services.

By using the Services, you agree to this Privacy Policy.

Personal Information We Collect

We may collect the following categories of personal information:

  • Contact information (name, address, phone number, email)

  • Billing and payment information

  • Account login details

  • Order and transaction history

  • Customer support communications

  • Device information (IP address, browser, device type)

  • Usage data and browsing activity

How We Collect Information

We collect personal information:

  • Directly from you (when you create an account, place an order, or contact us)

  • Automatically through cookies and tracking technologies

  • From service providers (e.g., payment processors, shipping providers)

  • From third-party partners

How We Use Your Information

We use your personal information to:

  • Process and fulfill orders

  • Provide customer support

  • Send order confirmations and account notifications

  • Improve and personalize the Services

  • Detect fraud and enhance security

  • Send marketing communications (you may opt out anytime)

  • Comply with legal obligations

Sharing Your Information

We may share personal information with:

  • Shopify (to power and host our store)

  • Payment processors and shipping providers

  • Marketing and analytics partners

  • Legal authorities when required by law

  • In connection with a business transfer or merger

Shopify may also process your data according to its own Privacy Policy.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion

  • Receive a copy of your data (data portability)

  • Opt out of marketing communications

To exercise your rights, contact us at:

help@towtbest.shop

Data Retention

We retain your personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

Security

We implement reasonable safeguards to protect your data, but no method of transmission over the internet is 100% secure.

International Transfers

Your data may be transferred and processed outside your country of residence, including where Shopify or our service providers operate.

Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised “Last updated” date.

For questions, contact:

help@towtbest.shop